Telus technical support No Further a Mystery
Telus technical support No Further a Mystery
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• I had been bounced in between a number of brokers, my phone calls have been disconnected, and I obtained inconsistent data concerning my deal and discount rates.
However, the best just took place. Soon after speaking to Telus business, I was not pleased with the strategy available and asked to get tranferred on the LOYALTY dept. She altered the price of the data approach but improved the price of the phone to get a Internet of -$1. WHAT A JOKE!!!
00 far more per month. Despite the fact that my deal claims promo value is for 2 many years my Monthly bill suggests it is actually 1 calendar year. Immediately after investing an afternoon nowadays wanting to get support, once the third individual I spoke they mentioned they're going to take a look at it and call me back again. I did not get a get in touch with again with answers. This is totally unacceptable. I regret signing up with Telus and can explain to Anyone I am aware to never sign up with them. Out of curiosity I called Shaw and right away experienced the decision answered and the individual I spoke with was apparent and articulate. Experience trapped inside of a agreement and in the mercy of a giant system which has no assistance for its customers.
I had to Call CS today with Chat and the department I need to talk to is only available by cellphone. The CS on Chat organized a connect with back at an arranged time slot. When that department called me afterwards I bought all the things sorted out.
I am requesting a transparent breakdown of my agreement, such as all applicable discount rates, and a good resolution to the problems I’ve skilled. Furthermore, I request that someone evaluate the call recordings to know the very poor procedure I received from various agents.
I assume I'm just previous, but I bear in mind a time when you can contact a company, speak with a human without sitting down on keep for hours, and truly get customer service. Thanks Telus for a wonderful customer knowledge.
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I have not been so frustrated with a corporation. It can be unattainable to receive solutions from Telus. Telus technical support My Invoice has become adjusted several moments since signing up with them a 12 months in the past after a promoter arrived to our doorway and drew us in with enticing offers. She even claimed Telus would pay for Shaw's agreement penalty to maneuver us over. I regret each next of relocating. It will require up a lot of the afternoon to talk with another person at Telus. Maintain instances estimate an hour or so only to become forwarded to an individual and placed on keep for one more hour. My deal settlement exhibits what my bill should be but they arbitrarily modify my Invoice to a hundred.
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@Oleginza Wrote: I identified as Telus CS at eight.55AM Mountain time and so they hanged up on me, declaring that I need to contact for the duration of "regular Place of work hrs". Is that this for true?
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Hello Anyone, I have to Speak to customer service with regard to modifying a payment arrangement. I wanted to know when there is an electronic mail or other strategy to Call them due to the fact I am Operating, and most periods I try and call And do not get to speak to another person before I must hold up.
This is a large waste of your time and only generates an exceptionally annoyed customer in advance of they get to talk to your CSR and now the CSR has to manage an presently stressed to their Restrict customer.